Here’s a roadmap for IT Technician training in the Desktop Space:

1. Foundational Knowledge:
   1. Understand fundamental concepts of computer hardware, software, and operating systems.
   2. CompTIA IT Fundamentals (ITF+)
      • https://www.comptia.org/certifications/it-fundamentals

 

2. Operating Systems:
   1. Master installation, configuration, and maintenance of various desktop operating systems such as Windows, macOS, and Linux.
   2. Microsoft Learn: Windows Desktop Fundamentals
      • https://learn.microsoft.com/en-us/training/windows-desktop-fundamentals

 

3. Networking Basics:
   1. Acquire basic networking knowledge, including TCP/IP fundamentals, subnetting, and network protocols
   2. Cisco Networking Basic
      • https://www.coursera.org/specializations/networking-basics

 

4. Security Fundamentals:
   1. Learn about common security threats and best practices for securing desktop systems.
   2. Cybersecurity Essentials
      • https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/entry/cybersecurity-essentials.html

 

5. Hardware Maintenance and Upgrades:
   1. Develop skills in diagnosing and repairing hardware issues on desktop computers.
   2. CompTIA A+ (Core 1 and Core 2)
      • https://www.comptia.org/certifications/a

 

6. Software Installation and Configuration:
   1. Learn to install, configure, and troubleshoot desktop applications
   2. Microsoft 365 Certified: Modern Desktop Administrator Associate
      • https://learn.microsoft.com/en-us/certifications/desktop-administrator-associate

 

7. Remote Desktop Support:
   1. Gain proficiency in remote desktop support tools and techniques.
   2. Remote Support Professional Certification
      • https://www.logmeinrescue.com/remote-support/certification

 

8. Customer Service Skills:
   1. Develop strong communication and interpersonal skills to interact with end-users professionally.
   2. Customer Service Training
      • https://www.linkedin.com/learning/topics/customer-service

 

Certifications:

Pursue industry-recognized certifications to validate your skills.

CompTIA A+ (https://www.comptia.org/certifications/a)

CompTIA Network+ (https://www.comptia.org/certifications/network)

Microsoft Certified: Modern Desktop Administrator Associate](https://learn.microsoft.com/en-us/certifications)

 

9. Continual Learning and Professional Development:
   1. Stay updated on the latest technologies and trends in desktop support.
   2. Desktop Support Specialization
      • https://www.coursera.org/specializations/desktop-support

 

By following this roadmap and completing the recommended courses, aspiring IT technicians can develop the skills and knowledge needed to excel in the desktop support role and advance their careers in the IT industry.

We hope these resources help in your IT technician training journey!